MORLEY

WELCOME TO BLUEFIT

Change in management of Morley Sport & Recreation Centre.

Following a comprehensive public tender process, the City of Bayswater has appointed BlueFit as the new operators of Morley Sport & Recreation Centre commencing 1 December 2021.

BlueFit is a national leisure management partner of Local Governments, which operates approximately 36 facilities across Australia. BlueFit prides itself on promoting a family culture in our facilities with all employees driven to ‘Inspire Community Activity’ in the communities we serve. Further information is available at www.bluefit.com.au

The City of Bayswater, YMCA and BlueFit are committed to keeping all members, user groups and the local community informed during this transition process. May we assure all members and users of the facility that it will be ‘business as usual’ during the transition process and official launch of the new facilities currently under construction.

We understand that during this time of change there will be a number of questions raised by members and users of the facility. We hope that viewing our ‘Frequently Asked Questions’ below will answer any of the questions or concerns you may have.

Frequently Asked Questions

Your membership will remain active at the time of transition to BlueFit.

BlueFit is reviewing the membership access system used by YMCA Morley. It is likely you will be issued with a new access card after transition. If you have any access issues after the transition, please see a customer service officer to resolve.

The current debit process for members and families will not be impacted by the change of management. YMCA Morley will complete the final fortnightly debit on 18 November 2021 and BlueFit will process the fortnightly debit on 3 December 2021. From this date onwards, the details on your bank statement will no longer list Morley T258995 but will instead list BlueFit. Direct debits are payable fortnightly in advance and processed on a Friday.

Members are not required to sign a new contract unless a change of membership is processed. The conditions of membership, including payment and access permissions will remain the same.

Any paid in full/upfront memberships and multi visit passes will be honoured as per the conditions upon purchase and expiry dates at the time of transition.

The group fitness timetable will continue as per normal. BlueFit will work closely with YMCA employees and instructors to ensure the group fitness timetable caters for existing and new members’ needs, including arranging new instructors should any of the existing instructors seek alternative employment.

YMCA-branded group fitness programs will not be continued; however, BlueFit is fully committed to continuing as far as practicable all programs and services at the Centre, with an equivalent replacement program.

No. The fees and charges will remain consistent with the 2021-22 fees and charges adopted by Council. If by chance there are any members, user groups or hirers on the incorrect rate, there will be a process in place to correct these rates to the Council adopted fees set by the City of Bayswater.

The operating hours will remain the same.

Yes, the new website is under construction and will be www.morleyrec.com.au The existing website will be directed to the new website on 1 December 2021.

The City of Bayswater, YMCA Morley and BlueFit will work closely together during the transition period to ensure all employees are kept fully informed to enable staff to continue their employment at the Centre, under the management of BlueFit, or at an alternate YMCA. This is dependent on the preferences of individual staff members.

BlueFit anticipates a high level of retention of the existing staff, so you will be continuing to see the same friendly faces at the facility upon transition.

Yes, if you wish to continue using the Creche service and Holiday Program services, you will need to complete a new enrolment to ensure BlueFit has the correct information about your children and benefits. Further information will be issued later to customers impacted.

Subject to a successful transition of the licence from YMCA to BlueFit, we anticipate operating the December and January school holiday childcare program. Further information on the program and enrolment process will be provided closer to the school holiday period.

BlueFit will work closely with all user groups, stakeholders and members who have existing agreements with the YMCA for facility user and hire agreements. YMCA-branded programs will not be continued; however, BlueFit is fully committed to continuing as far as practicable all programs and services at the Centre, with a replacement program.

Yes, all existing bookings will be honoured. Further information will be provided to hirers closer to the transition date.

BlueFit will work closely with the YMCA to ensure the successful completion of the current social sporting season. Further information about the competition will be provided as part of the re-nomination process for the next season.

Customer Service (YMCA Morley) email morley.clientservices@ymca.org.au until 30 November 2021

Or

Customer Service (BlueFit Leisure) email morley@bluefit.com.au from 1 December 2021.

CONTACT US